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Orders & Support
Questions about an order, sizing, or personalization? Reach out Monday–Friday, 8am–6pm ET. We typically respond within one business day.
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Shipping & Returns
Orders are processed in 1–2 business days and ship via USPS. Orders over $35 qualify for free standard shipping. Non-personalized items may be returned within 30 days of delivery.
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Product Info
Our apparel comes from trusted baby and kids blank manufacturers, with fit and fabric varying by garment. Check the size guide and product details before ordering for the best fit.
Support FAQs
Personalization
How does personalization work?
Just enter the name (or short phrase, depending on the design) in the personalization box on the product page before adding it to your cart. Your custom text will be printed exactly as entered, so please double-check spelling and capitalization before checkout.
Can I preview my personalized design before it ships?
We don't currently offer a live preview, but each personalized listing shows a sample image of the font and placement style so you know exactly how your text will look once printed.
What if I misspell a name at checkout — can I fix it?
Contact us as soon as possible after placing your order. Because personalized items are printed to order and may enter production quickly, we can only guarantee changes if printing has not yet started.
Is there an extra charge for personalization?
No — personalization is included in the listed price at no additional cost.
Can I change or cancel my order after placing it?
Contact us at info@toodleroos.com as soon as possible after placing your order. Cancellation requests should be made within one hour of purchase. Because we print orders quickly, we can't guarantee changes or cancellations once production has begun.
For personalized orders, please double-check names, spelling, capitalization, sizes, colors, and other selections before checkout.
Support FAQs
Shipping
Where does Toodleroos ship?
At this time, Toodleroos ships within the United States only. We hope to expand our shipping options in the future, so check back for updates.
How much does shipping cost?
Standard shipping is free on orders over $35. For orders under $35, shipping costs are calculated at checkout based on the available shipping method and your delivery address.
Any applicable shipping charges will be shown before you complete your purchase.
How long will my order take to arrive?
Every Toodleroos order is printed, packaged, and prepared for shipment in-house. Please allow 1–2 business days for processing before your order ships.
Once your order is on the way, estimated USPS transit times are:
- USPS Ground Advantage: typically 2–5 business days
- USPS Priority Mail: typically 1–3 business days
Orders placed on weekends or holidays begin processing on the next business day. You'll receive tracking information by email as soon as your order ships.
Can I choose faster shipping?
Yes. When available for your address, you can select an expedited shipping option such as USPS Priority Mail during checkout.
Please keep in mind that expedited shipping speeds up the carrier's transit time but does not eliminate our 1–2 business day processing time, since each order still needs to be printed and prepared for shipment.
How do I track my order?
Once your order ships, we'll send a shipping confirmation email containing your tracking information. You can use the tracking link in that email to follow your package's progress and estimated delivery.
Please allow a little time after receiving your shipping confirmation for the carrier's tracking system to update.
What if my order arrives damaged or there is an issue with the product?
Please contact us at info@toodleroos.com with your order number and photos of the item and packaging. For items damaged during shipping, please reach out within 14 business days of delivery.
If your order is damaged, defective, or incorrectly printed because of an error on our end, we'll make it right with a replacement or refund as appropriate.
Can I get my order faster than 1-2 days (rush/expedited option)?
Yes — we offer USPS Priority Shipping as an option at checkout for faster delivery once your order ships. Keep in mind this speeds up the shipping time only; your item still goes through our standard 1-2 day printing process first.
What if tracking says delivered but I don't have my package?
If your tracking shows your package as delivered but you can't find it, first check around your delivery area, mailbox, porch, side doors, and with other members of your household or nearby neighbors. Carriers sometimes mark packages as delivered shortly before they are actually dropped off, so we also recommend allowing a short amount of time for the package to appear.
If you still can't locate your order, contact the shipping carrier using your tracking number and email us at info@toodleroos.com with your order number so we can help you determine the next steps.
Support FAQs
Returns & Order Issues
What is your return policy?
We accept returns and exchanges on non-personalized items within 30 days of delivery, provided the item is unworn, unwashed, and in its original condition.
Personalized and custom items are final sale because they are made specifically for your order. However, if your item arrives damaged, defective, or incorrectly printed due to an error on our part, please contact us and we'll make it right.
For complete details, please see our Refund & Return Policy.
How do I start a return or exchange?
Email us at info@toodleroos.com with your order number and the item you'd like to return or exchange. Please contact us before mailing anything back so we can provide the appropriate return instructions.
Return shipping is the customer's responsibility unless the return is due to a damaged, defective, or incorrectly printed item caused by an error on our part.
Items must meet the requirements of our Refund & Return Policy to be eligible for return or exchange.
What if my order arrives damaged, defective, or incorrectly printed?
We want your Toodleroos order to arrive exactly as expected. If your item arrives damaged, defective, or incorrectly printed, email us at info@toodleroos.com with your order number and clear photos of the item and, when applicable, the packaging.
For items damaged during shipping, please contact us within 14 business days of delivery.
If the problem was caused by an error on our end, we'll work with you to provide an appropriate replacement or refund.
Can personalized products be returned?
Because personalized and custom products are made specifically for you, they are final sale and cannot normally be returned or exchanged.
Please carefully review all names, spelling, capitalization, sizes, colors, and other personalization details before submitting your order.
If your personalized item arrives damaged, defective, or contains a personalization or printing error caused by us, please contact info@toodleroos.com with your order number and photos. We'll make it right.
Support FAQs
Product & Sizing
Are your products organic?
Not all Toodleroos apparel is certified organic. We source our blanks from established apparel brands and clearly describe the garment details available for each product. If a product is certified organic, it will be specifically noted on the product listing.
What sizes do you offer?
Our baby onesies (Gerber) run from 0-3 months up to 12 months. Toddler shirts and sweatshirts (Rabbit Skins and Gildan) are available in sizes 2T-4T, and our youth shirts and sweatshirts range from youth S to youth L.
Check the size guide on each product page for exact measurements, since fit can vary slightly between brands.
How should I wash and care for my graphic apparel?
To keep the print looking its best, wash inside out in cold water and tumble dry on low or hang to dry. Avoid ironing directly on the design, and skip the bleach — a little extra care goes a long way in making sure the graphic lasts wash after wash.
Is Toodleroos affiliated with Gerber?
No. Toodleroos is not affiliated with, endorsed by, or sponsored by Gerber Childrenswear. "Onesie" is a registered trademark of Gerber Childrenswear, LLC, used here descriptively to refer to a common style of baby garment.
What's the difference between your onesies, tees, and sweatshirts (fit/fabric)?
Our onesies are made on genuine Gerber® bodysuits with a snap closure and envelope neckline for easy changes. Our tees are a soft, breathable cotton blend with a relaxed toddler/youth fit, and our sweatshirts use a cozy, heavier fabric built for cooler weather.
Do your shirts run true to size, or should I size up/down?
Fit can vary slightly by garment type and brand, so we recommend checking the measurements in our Size Guide before ordering. If your child is between sizes or you'd like extra room for growth, sizing up is usually the better choice.
Each product page includes sizing information to help you choose the best fit.
How are your designs printed?
Our designs are applied using DTF (direct-to-film) printing, which produces bright, detailed graphics with a flexible finish designed to move with the garment. To help your print last, wash the garment inside out in cold water, tumble dry on low or hang to dry, and avoid ironing directly over the design.